Lifestyle Protection Privacy Policy.

Welcome to the Lifestyle Protection’s Privacy Notice (“Notice”).

This Notice:

  • contains important information about us and how and why we collect, store, use and share personal information about you (known as “personal data”).

  • explains your rights in respect of your personal data

  • tells you how to contact us or the relevant supervisory authority, if you have questions or concerns or wish to exercise your rights; and

  • tells you how to make a complaint.

If you are providing personal information about, or on behalf of, another person, you must make sure that you tell them what you are providing to us, why you are providing it and make them aware of this Notice.  Please do not provide any personal information to us unless you have the right to do so.

There is a glossary at the end of this Notice which is designed to assist you in understanding some of the terms which we have used.  Where we have defined terms or words, we have tried to link these throughout this Notice for your ease of reference.  If there is anything within this Notice that you do not understand, please contact us.

It is important that you read this Notice together with any other privacy policy or fair processing policy we may provide so that you are fully aware of how and why we are using your data. This Notice supplements other notices and privacy policies and is not intended to override them.

Who are we?  

We are OPC House Limited (trading name Lifestyle Protection), a company registered in the United Kingdom, company number 15109383 with its registered office address at White Hart House, Silwood Road, Ascot, Berkshire, England, SL5 0PY.   Any reference in this Notice to “we” “our”, “us” or “Lifestyle Protection” means OPC House Limited and our relevant affiliates. Lifestyle Protection is a "controller”, this means that we are responsible for deciding how we hold and use personal information about you.

This Notice governs our practices in relation to the personal data collected and processed by Lifestyle Protection only.  It does not govern the practices of third parties which Lifestyle Protection does not own or control.

We have appointed a Data Protection Officer (“DPO”) who is responsible for overseeing questions in relation to this Notice.  If you have any questions about this Notice or would like to exercise your legal rights, please contact our DPO at Legal@Lifestyleprotection.uk

For more information about Lifestyle Protection and what we do, please visit our website.

Changes to this Notice and your duty to inform us of changes.

We continuously try to improve our processes and keep this Notice under regular review.  Historic versions can be obtained by contacting us.

We may need to update this Notice from time to time.  When we do, we will endeavour to keep you informed of updates via our website, applications and/or through the email address you provided to us.  We also ask that you check our websites for any updates which may affect you.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.  You can contact us at any time to update your personal data.

Third Party links and Customers

Lifestyle Protection often deliver services directly to you in the context of a training, workshops and experiences. However, on occasion we may work with third parties to provide bespoke services to you. Any third parties utilised to provide services to you will be highlighted during your consultation and their contact details provided to you.

 Your employer/organisation

Lifestyle Protection often deliver services and facilitate training ( included but not limited to private clients, businesses and educational establishments). Where you undertake Lifestyle Protection training or attend a Lifestyle Protection Event facilitated a colleague, it is likely that your employer has Lifestyle Protection to deliver Lifestyle Protection services internally to your employer/organisation.   We call your employer/organisation our “Direct Client”.

Where your employer/organisation instructs or permits a colleague to process your personal data in a manner not set out in this Notice, they must have a lawful basis to do so, and they should provide you with a separate privacy notice or statement covering their processing activities. We encourage you to read all privacy notices and/or privacy statements given to you.

If you are concerned about how your employer/organisation may process the personal data provided to them by Lifestyle Protection, please contact them prior to providing any personal data to us.

Lifestyle Protection is not responsible for any processing activities carried out by Direct Client’s, Administrators, Partners or otherwise, for any purpose other than those purposes specified in this Notice.


Provision through one of our Partners

On occasion we may use partners to deliver bespoke services to you. When this occurs, this will be outlined in any service agreement to you. As independent controllers, Partners are responsible for their own compliance with data protection laws including information requirements.  ThePartner should make themselves known to you and tell you how and why they process personal data as well as any lawful basis for their processing activities (should they deviate from the purposes set out in this Notice).  We encourage you to read all privacy notices and/or privacy statements given to you.  The privacy notices and statements provided to you by a  Partner should tell you how Lifestyle Protection are incorporated into their programmes, products and/or services, how and why they use your personal data and their lawful basis for their processing.

If you have any concerns with the way in which one of our Partners is handling your personal data you will need to address that directly with them, however, please feel free to let us know. We take such matters seriously and will investigate all complaints and treat your communications with respect.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The personal data we collect about you.

We generally collect personal data directly from you when you use or access our products and/or services. However, we may also collect information from third parties.

Our products are not intended for children, and we do not knowingly collect personal data relating to children.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Personal data collected about Customers

  • If you are a Customer we may collect:

  • Identity data (including full name, username or similar identifier, social-media handlers, title, job title, role, seniority);

  • Contact data (including billing address, delivery address, email address, telephone number);

  • Financial data (including bank account, and payment card details);

  • Transaction data (including payment details relating to the products and services which you purchased from us);

  • Technical data (including internet protocol (IP) address, login data, browser type and version and other technology on the device used to access our websites and other services);

  • Usage data (including information about how you use our websites, products and services);

  • Information which you provide to us through any forms on our website, Lifestyle Protection Online , or otherwise;

  • Any feedback you provide to us regarding our products and/or services;

  • Information which you provide when you contact us;

  • Information you provide to us when you want to subscribe to our service publications; and

  • Marketing and communications data (including your preferences in receiving marketing from us and your communication and cookie preferences, as well as how you interact with our marketing e.g. click rates.

Where you are acting on behalf of a Customer, we will collect personal data mentioned above to the extent that you are named by the Customer or are directly involved in a relevant activity.  For example: if you are a manager or agent for the company/client or named user of the company card or account which is to be used to purchase products and/or services, your identity data will be processed, or, if you are involved in the negotiation of a particular contract, we will process contact data and identity data to negotiate with you.

The personal data which we collect is usually collected in the following circumstances:

  • prior to, at commencement, and during the term of a contractual relationship when you request information about or purchase our products and services;

  • when negotiating or commencing a contractual relationship for the provision of products and/or services;

  • when you complete a vendor questionnaire form or other form as part of our due diligence processes;

  • when you report a problem to us;

  • When you place an order through one of our ‘webshops’ or otherwise;

  • when you complete forms on our website or for our products and services, including registering to use our website, subscribing to our services, posting material or using further services;

  • when you enter a competition or promotion sponsored by us;

  • when you contact us or report a problem to us, or provide feedback to us, or complete a survey;

  • when you transact with us through our website or when you place orders with us over the phone or by email; and

  • When you attend any of our premises and are required to provide information to us prior to or during the visit (e.g. we may need to keep a record that you are within the building in case of a fire).

For the purposes of this Notice our Partners are “Customers” as well as our Direct Clients.

Participant personal data.

When you are undertaking our consultation, we will collect the following personal data:

  • Your full name;

  • Your work email address;

  • Your known as name;

  • Your preferred language;

  • Your preferred pronouns;

  • Country of residence (optional);

  • Age range (optional);

  • Job title (optional);

  • Job level (optional);

  • Sector (optional);

  • Sub-sector (optional);

  • Your social Profiles;

  • Social media handles

We may also collect personal data which you provide directly to us including, without limitation, when you fill in forms, provide feedback on our products and/or services or correspond with us in any manner, whether via post, email, through our website or otherwise.

Third parties

We will receive personal data about you from various third parties.

Where you are a Participant, we may receive personal data from:

  • your employer and/or the organisation which has requested you to participate in an Lifestyle Protection service and/or has requested that you undertake a Lifestyle Protection risk assessment

  • our Partners who use Lifestyle Protection as part of the provision of their own products and services, to you.

Where you are a Customer, we may receive personal data from:

  • your bank, building society, financial institution or advisor (i.e., where you are a named user on the company account, where required, we will ask for consent);

  • credit reference agencies or client due diligence providers (i.e. where you are a named user of a company card or account which is to be used to purchase the service – we do not perform credit checks on individuals (unless they are a sole trader);

  • your employer or organisation (i.e. where you are tagged within a business email chain or named as a Customer contact);and 

  • publicly accessible sources, (e.g. Companies House, LinkedIn page or your website).

Technical data

More generally, we may receive technical data from the following third parties or publicly available sources:

  • analytics providers (such as Google based outside the UK);

  • contact, financial and transaction data from providers of technical, payment and delivery services;

  • identity and contact data from data brokers or aggregators; and

  • identity and contact data from publicly available sources. 

  • information publicly available from social media and public sources of information, paid or otherwise, included but not limited to; Social media handles, photographs, personal information, videos, frequented locations, family members, associates, friends, contact information.

Personal data collected when you visit our website

Simply visiting our website does not require you to submit personal data (although our cookies may collect certain personal data in accordance with our Cookie Policy). We use cookies when you access our website and other services. When we use cookies, we will tell you through a pop-up and we will use them in line with our Cookie Policy. 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website and/or other services may become inaccessible and/or not function properly.

If you want to sign up to attend events, receive marketing material or otherwise express an interest in purchasing or receiving any of our products and/or services through our website, we will collect any personal data which you submit to us.  When you use “Lifestyle Protection” chat and “Contact us” through our website to ask questions or report problems, we will also collect the personal data which you provide through those functions.

Special Category Personal Data

We do not generally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. In the rare event that we will collect special category personal data, we will let you know before we collect it.